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Saiful Bukhori
Lecturer, Faculty Of Computer Science, Universitas Jember
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation

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Journal : Management Analysis Journal

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Analysis of the Effect of the Application of Total Quality Management (TQM) on Performance Improvement through Leadership Dewi Kholifatul Ummah; Saiful Bukhori; Dewi Rokhmah
Management Analysis Journal Vol 12 No 2 (2023): Management Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v12i2.58116

Abstract

The results of the study indicate that there is a direct and indirect effect. Total Quality Management (TQM) is a method used by customer satisfaction oriented companies to improve managerial performance. This study aims to determine the direct and indirect effect of TQM on performance through leadership as a moderating variable. The research method is a quantitative research conducted at the Jatibanteng Public Health Center. The number of samples in the study was 73 with a sampling technique using the entire total population. Analysis of the data used is using smartPLS. First, leadership has a direct effect on employee performance with a t statistic of 8,581. Second, TQM has a direct effect on leadership with a t statistic of 54.377. Third, TQM has a direct effect on employee performance with a t statistic of 11.762. Fourth, the results of the analysis of P value < 0.005 means that there is an indirect effect between TQM on employee performance, which can also be interpreted if the intervening variable (leadership) plays a role in mediating the relationship between TQM and employee performance.
Co-Authors Ahmad Fauzal Adifia Ahmad Firdaus Ababil Ahmad Firdaus Ababil Al Munawir Angga Ari Wijaya Basbeth, Faishal Bayhaqqi Bayhaqqi Dewi Kholifatul Ummah Dewi Rokhmah Diah Adistia Diah Adistia A Fahruddin Arrasyid Alfansuri Faishal Basbeth Feby Sabilhul Hanafi Hairul Anam Haryanto, Kurniawan Wahyu Hastungkara, Duhita Husnul Hotimatus s Husnul Hotimatus Sahroh I Ketut Eddy Purnama Luh Putu Ratna Sundari Markus Apriono Maulia Azizah Maulina Azizah Mauridhi Heri Purnomo Mochamad Hariadi Mohammad Ovi Sanjaya Muhammad Noor Dwi Eldianto Muhammad `Ariful Furqon Mustika Rahmasuci Mustika Rahmasuci Nafolion Nur Rahmat Nafolion Nur Rahmat, Nafolion Nur Nelly Oktavia Nur Kholis Mansur Oktalia Juwita Putra, Januar Adi PUTRI WULANDARI Santika, Gayatri Dwi Shasha Nur Faadhilah Sonya Sulistyono Sri Hernawati Umroh Makhmudah Vivi Sefrinta Izza Afkarina Wiji Utami Windi Eka Yulia Retnani Yudhi Tri Gunawan